Privacy Policy & Terms

Privacy Policy

At Sweet Hearts Games, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or sign up for our newsletter.

By using our website or subscribing to our mailing list, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Email Address: When you subscribe to our newsletter or create an account
• Username: If you create an account or interact with our community features
• Purchase Information: When you buy our games through authorized platforms
• Communication Data: When you contact us for support or feedback

Automatically Collected Information

• Usage Data: Information about how you use our website and games
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience
• Analytics Data: We use Google Analytics to understand user behavior and improve our services

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our website and services
• To send you updates, newsletters, and marketing communications (only if you've opted in)
• To respond to your inquiries and provide customer support
• To improve our games, website, and user experience
• To detect, prevent, and address technical issues or security concerns
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and optimize our content

3. Email Marketing & Newsletter

When you subscribe to our newsletter, we will send you:

• Game updates and announcements
• New releases and upcoming projects
• Special offers and promotional content
• Development updates and behind-the-scenes content
• Community news and events

We will never sell, rent, or share your email address with third parties for their marketing purposes without your explicit consent.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party services that help us operate our business (e.g., email marketing platforms, payment processors, analytics providers)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you unsubscribe from our newsletter, we will remove your email from our active mailing list but may retain it for legal compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format
• Object to Processing: Object to certain types of data processing

To exercise any of these rights, please contact us at contact@sweetheartsgames.com

8. Children's Privacy

Our games are intended for adult audiences (18+ years old). We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from a minor, please contact us immediately, and we will take steps to remove such information.

9. International Users

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Terms of Use

Welcome to Sweet Hearts Games. By accessing our website, purchasing our games, or using our services, you agree to comply with these Terms of Use.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Age Restriction

3. License and Use

When you purchase our games, you receive a non-exclusive, non-transferable license to use the software for personal, non-commercial purposes. You may not:

• Copy, modify, distribute, or create derivative works from our games
• Reverse engineer, decompile, or disassemble our software
• Rent, lease, sell, or sublicense our games
• Remove or alter any copyright notices or trademarks
• Use our games for commercial purposes without written permission

4. Intellectual Property

All content, games, graphics, designs, code, and materials on our website and in our games are owned by Sweet Hearts Games and protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

5. User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users
• Distribute malware or malicious code
• Attempt to gain unauthorized access to our systems
• Share copyrighted content without permission
• Impersonate others or provide false information

6. Purchases and Refunds

All purchases are subject to the terms and refund policies of the platform through which you purchase (e.g., Steam, Itch.io). We encourage you to review these policies before making a purchase. Digital downloads are generally non-refundable except where required by law.

7. Disclaimer of Warranties

Our games and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. Use our services at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, Sweet Hearts Games shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

9. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Sweet Hearts Games operates, without regard to conflict of law principles.

12. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration, except where prohibited by law. You waive any right to participate in class-action lawsuits.